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Terms & Conditions

1. Introduction

This website, www.steelwellness.com, (the “Website”) permits users like you to purchase products, in accordance with the terms of these Terms and Conditions (the “Agreement”).

2. Legal Agreement

(a) Please read this Agreement carefully. This Agreement is a legally binding agreement between you (“you” or “your”) and Steel Wellness, LLC, an Arizona limited liability company (“Steel Wellness” or “we” or “our” or “us”). (b) The effective date of this Agreement (the “Effective Date”) is the date you first use the Website. By using the Website, you agree to be bound by this Agreement. If you choose to accept this Agreement, you must do so as written, without modification. If you do not agree to abide by the terms of this Agreement, please discontinue your use of the Website immediately. You agree that by using the Website, such use constitutes your acceptance of this Agreement and your agreement to be bound by the terms of this Agreement. You warrant and represent that you are at least 18 years old and that you have the legal authority to enter into this Agreement as an individual or on behalf of your employer. Steel Wellness and you are individually, a “party” and collectively, the “parties.” (c) You agree that any purchase of Products from us, whether through the Website, our retail store, or otherwise, shall be governed by this Agreement.

3. Privacy Policy

Your access to the Website and purchase of the Products shall be governed by this Agreement and also by the Privacy Policy. The Privacy Policy also describes how Steel Wellness collects and uses information you post to the Website or provide to us. This Agreement and the Privacy Policy may be collectively referred to as the Agreement, and are intended to be read together. A Privacy Policy link is available at the bottom of the website at all times.

4. Terms and Termination

The term of this Agreement shall begin on the Effective Date and continue until terminated as expressly provided in this Agreement (the “Term”). This Agreement and the Privacy Policy shall run concurrently and if either terminates, then the other shall automatically terminate. You may terminate this Agreement at any time by delivering an email to us at the address listed in the “contact us” section of the Website. Steel Wellness may immediately terminate this Agreement as required by law or due to your breach of any provision of this Agreement in Steel Wellness’s determination. Termination will become effective immediately. Upon termination, all rights granted by Steel Wellness to you under this Agreement, including your use of the Website, shall immediately terminate, and you will not be allowed to use the Website or purchase Products. The following Sections of this Agreement shall survive termination or expiration of this Agreement for any reason: 4, 6, and 16 – 26.

5. Updates to this Agreement

STEEL WELLNESS RESERVES THE RIGHT TO AMEND THE WEBSITE AND THE TERMS OF THIS AGREEMENT IN ITS DISCRETION FROM TIME TO TIME. YOU ARE RESPONSIBLE FOR MONITORING THE WEBSITE FOR CHANGES TO THIS AGREEMENT. Steel Wellness may, but is not obligated to, offer upgrades, updates, and improvements to the Website, and to add or discontinue any Products at any time.

6. Prohibited Uses

(a) You may only use the Website and purchase Products for legal purposes (the “Purpose”). (b) You shall not use the Website or Products: (i) to harass, intimidate, embarrass, or threaten any person, (ii) for any illegal, libelous, obscene, pornographic, or illegal purpose, or (iii) in a manner that violates any laws, rules, or regulations. (c) You shall not copy, modify, creative derivate works of, or reverse engineer, in whole in or part, Steel Wellness’s (i) Website, including its components or contents, in whole or part, (ii) Products, or (iii) trademarks, service marks, trade dress, patents, patents pending, copyrights, and other intellectual property, including, without limitation, photographic images (the foregoing in (a) – (c) collectively, the “Intellectual Property”). (d) Except as expressly stated in this Agreement, Steel Wellness does not grant you any license or ownership rights, including in the Intellectual Property, and all rights not expressly granted by Steel Wellness to you under this Agreement are expressly reserved to Steel Wellness.

7. Orders & Products

You must be at least 18 years old to order any CBD Products. Some items on the Website may be illegal in your or other areas for possession. You shall be responsible to check all applicable federal, state, and local laws concerning the purchase, ownership, use, and possession of any Products sold to you on the Website. We may require that orders of any products listed on our website which contains CBD be placed on the website. Not all products on our website will be available all of the time. Some products. All orders are subject to our return and exchange policy. Although all reasonable efforts are made, pictures of products may differ slightly from the actual product due to lighting, screen color, tint, contrast, etc. Product packaging and product prices may change from time to time. Steel Wellness reserves the right to refuse any order for any reason. Steel Wellness reserves the right to limit the quantity of any order to any amount. All products made and sold in subject to and in compliance with the 2018 Farm Bill. Steel Wellness will not sell to any individual or group outside the State of Arizona without the above conditions being met. Proper identification may be required before the order is shipped, in some cases.

8. Legal Disclaimers

Steel Wellness offers no legal or advice regarding laws applicable to your purchase of Products. Additionally, Steel Wellness offers no medical advice and makes no health-related claims about any product it sells. We have provided general information herein to you of federal laws that may affect your purchase. It is your responsibility, as the buyer, and not Steel Wellness, as the seller, to ascertain and obey all applicable international, federal, state, and local laws regarding your purchase and use of Products.

9. Change and Cancellation Policy

If you order the wrong Products, you may attempt to change your order up until the time the order is shipped. Once an order has been shipped, if you wish to change an item you must follow the guidelines in the Returns and Exchanges policy. If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been shipped you must follow the guidelines in the Returns and Exchanges policy. You can contact us about a change or cancellation at the email or telephone number listed in the “Contact” section of the Website. If you choose to send an email you must use “order change” or “order cancellation” in your email subject line to make sure the email is directed to the correct department to improve the chance that the change or cancellation can be implemented before the order ships.

10. Payment

Credit Card Orders. We accept Visa, Mastercard, Discover, and American Express. We do not accept Paypal. By ordering with a credit card you agree that you are authorized to use such credit card and, if there is a billing dispute, to handle any billing disputes directly with us. Steel Wellness reserves the right to request identification for any purchases of any kind. No customer shall be obligated to provide identification, however, failure to provide requested information may result in the cancellation of the customer’s order. If the order is canceled and charges to the credit card used will be voided or refunded.

11. Shipping – Domestic Orders

(a) For more information concerning shipping, please visit our please review our shipping policy on the Website for complete information. (b) While efforts are made to ensure timely order delivery, Steel Wellness makes no guarantees about shipping time. We will attempt to stay within the specified time frames indicated on the Website; however, delays may result from occurrences, such as, without limitation, customer verification, declined credit cards, restricted items, legal prohibitions, product unavailability, acts of God, and other force majeure events. (c) Products are shipped with delivery confirmation. If you would like the product to be shipped with a signature required please select and pay for this option during the checkout process. If you pay for shipping, risk of loss and title to the Products transfers to you upon our tender of the Products to the courier; and, if we pay for shipping, risk of loss and title to the Products transfers to you upon delivery of the Products by the courier. (d) Most orders will qualify for our free economy shipping. Larger or oversized and overweight items may have additional shipping costs. When free shipping is selected, we will ship orders via FedEx, UPS, DHL, or USPS, at our discretion. (e) Please note: There are some areas within the United States of America where we simply cannot ship certain restricted products (e.g. CBD tinctures). Please consult your local laws and remain in compliance with them. (f) Address Verification. In many cases, orders that are placed with a ship to address that is not authorized by the credit card issuer are subject to shipping delays, verification emails/telephone calls, and/or cancellation. Additionally, orders that are shipped to an address other than the authorized billing address are subject to shipping delays and verifications. In situations where we cannot confirm the validity of an order or we suspect fraud, the order will be canceled.

12. Shipping – International Orders

Currently, Steel Wellness does not accept International orders. However, we may make limited exceptions. Please contact us to determine eligibility and viability. Any International orders must be paid for via wire transfer, without exception. Steel Wellness will not falsify customs documents under any circumstances.

13. Product Warranty

All name brand products are covered under warranty by their respective manufacturers. Products that have been modified or used in any unintended way are not covered under a manufacturer’s warranty. Except as expressly stated herein, no further warranties apply.

14. Returns and Exchanges

(a) Return Policy If, for any reason, you receive the wrong order, an incorrect item, or your order is damaged please notify our staff by contacting info@steelwellness.com. We will work with you to quickly get errors corrected. At Steel Wellness we are committed to your satisfaction. If you are not satisfied with the product quality we are happy to accommodate a return. Product returns are accepted, as long as they are done within 20 days of delivery. You must obtain a Return Merchandise Authorization (RMA) number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please contact us at info@steelwellness.com and we will issue you an RMA number and direct you to a website-based return form with complete return instructions. We strive to make the return process as simple as possible but RMA numbers must be issued via email and the Return form must be filled out prior to shipping back products (by having a written record it helps us with organization and allows us to provide the best customer service). The customer will only be responsible for the return shipping costs. (b) Exchange Policy If you, for any reason, discover you’ve ordered the wrong product or wish to exchange a new, never-used, product please notify our staff by contacting info@steelwellness.com. We will work with you to quickly get your order exchanged. Product exchanges are accepted, as long as they are done within 10 days of delivery. You must obtain an Exchange Merchandise Authorization (EMA) number before shipping your item back, or your exchange will not be accepted. To obtain an EMA number, please contact us at info@steelwellness.com and we will issue you an EMA number and direct you to a website-based exchange form with complete exchange instructions. We strive to make the exchange process as simple as possible but EMA numbers must be issued via email and the Exchange form must be filled out prior to shipping back products (by having a written record it helps us with organization and allows us to provide the best customer service). The customer will be responsible for the return shipping costs and the shipping costs or the new item.

15. Representations and Warranties

By placing an order, you warrant and represent that you will use the Products in a lawful manner and that you are of legal age to purchase and use the Products.

16. Law Enforcement

Anyone known or believed to use the Products other than for the Purpose, or to provide false information, or to attempt to defraud us in any way will be reported to the proper authorities. You understand and agree that Steel Wellness monitors usage on the Website and of purchase of Products and that, in accordance with the terms of this Agreement and the Privacy Policy, we may share your use of the Website and purchase of Products Services, including Personal Information (as defined in the Privacy Policy), with law enforcement agencies and officials in response to inquiries or if we have reason to believe that your use of the Website or Products is for an unlawful purpose. We may also share your use of the Website and purchases of Products, including Personal Information, to third parties without your prior consent as required by law, a court order, a subpoena, legal process, governmental request, to investigate fraud, or as Steel Wellness determines is necessary or advisable to protect its interests or your safety or the safety of others.

17. Indemnification

You shall defend, indemnify, and hold harmless Steel Wellness and its affiliates, and their employees, managers, members, officers, shareholders, directors, agents, representatives, contractors, insurers, attorneys, successors, and assigns from and against all claims, demands, judgments, losses, liabilities, damages, costs, fees, expenses, including, without limitation, attorneys’ fees, expert witness fees, and court costs, arising out of your (a) unauthorized use of the Website, Products, or Intellectual Property, or (b) any other breach of this Agreement.

18. Disclaimer of Warranties

(a) EXCEPT AS EXPRESSLY STATED HEREIN, STEEL WELLNESS: (A) PROVIDES ACCESS TO THE WEBSITE AND THE PRODUCTS ON AN “AS IS” BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTY OR GUARANTEES, (B) MAKES NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE WEBSITE AND THE PRODUCTS, AND (C) SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY IN CONNECTION WITH YOUR ACCESS TO THE WEBSITE AND THE PRODUCTS. EXCEPT AS EXPRESSLY STATED HEREIN, STEEL WELLNESS DOES NOT WARRANT THAT THE WEBSITE OR ANY THE PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT THE PRODUCTS WILL PROVIDE CURES OR PROTECTION AGAINST HARM, OR THAT THE CONTENT OF THE WEBSITE OR METHOD OF DELIVERY WILL BE FREE OF ERROR (INCLUDING FACTS, STATEMENTS, SERVICE LEVELS, DOWNLOAD SPEED, WEBSITE DOWNTIME, OUTAGES, WI-FI, HOTSPOT, OR INTERNET CONNECTIVITY OR SECURITY), OR THAT DEFECTS THEREIN WILL BE CORRECTED. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. (b) Without limiting the generality of the foregoing in this Section, Website mistakes (such as, without limitation, pricing errors, Product misinformation, and stock discrepancies) are inevitable. Steel Wellness is not required to honor pricing errors. At our discretion, we may cancel any order where we determine there has been a pricing error. If we have provided Product misinformation for your order, you have the right to return your purchased Product without penalty (subject to the return policy stated herein). If there is a stock discrepancy, you have the right to retain your order until it can be filled or to cancel your order without penalty. (c) Without limiting the generality of the foregoing, Steel Wellness will not be held liable for the misuse of any Product purchased from us or any of our distributors and dealers.

19. Limitations of Liability

(a) STEEL WELLNESS SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR LOST PROFITS, LOSS OF BUSINESS, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF A PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. STEEL WELLNESS’S TOTAL LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM UNDER THIS AGREEMENT, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO STEEL WELLNESS UNDER THIS AGREEMENT. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

20. Compliance with Applicable Law

Except as expressly permitted herein, all other notices provided for herein shall be effected either by recognized international express courier, postage prepaid, or by First Class United States Mail, postage prepaid, to the address listed under the “contact us” section of the Website in our case, and to the address you listed at time of last purchase in your case. Notice shall be deemed received two days following tender to such courier and three days following posting by Mail. Steel Wellness LLC, 3324 E Ray Rd Suite 1353, Higley, AZ 85236, Attn: General Counsel

21. Independent Parties

Nothing in this Agreement shall create an employer-employee, partner, joint venturer, or agent relationship between Steel Wellness and you.

22. Dispute Resolution

This Agreement and Privacy Policy shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to any applicable conflicts or choice of law provisions. Neither the United Nations Convention on Contracts for the International Sale of Goods (“CISG”) nor the Uniform Computer Information Transactions Act (“UCITA”) shall apply. For any dispute arising out of or in connection with this Agreement or the Privacy Policy, the parties hereto irrevocably consent to binding arbitration in Phoenix, Arizona, under the Commercial Rules of the American Arbitration Association, and the parties hereby waive any objection that arbitration in such city is inconvenient. You understand that you hereby agree to waive any right you may have to a trial by jury. You hereby agree to waive any right you may have to participate in any class, collective, group, or representative action or proceeding arising out of or in connection with this Agreement or the Privacy Policy. The prevailing party in any such arbitration action shall be entitled to collect from the non-prevailing party, in addition to any award, all reasonable costs, fees, and expenses, including, without limitation, attorneys’ fees and court costs.

23. Complete Agreement

This Agreement and the Privacy Policy, and references to pages and sections on the Website, contain the entire agreement of the parties and supersedes any and all other agreements, whether oral or in writing, between the parties concerning the subject matter hereof. Without limiting our rights under Section 5 above, any other modification of this Agreement or the Privacy Policy shall be effective only if in a writing signed by the parties. In the event of a conflict between this Agreement and the Privacy Policy/pages and sections of the Website, this Agreement shall prevail.

24. Severability

If any provision of this Agreement or the Privacy Policy is held by a court or tribunal of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.

25. Assignment

You may not assign or sublicense any part of the Agreement, in whole or in part, without the prior written consent of Steel Wellness.

 

Terms & Conditions for Subscription Services

Monthly Subscription

By purchasing a Monthly Subscription, you agree to an initial and recurring monthly subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy.

Non-Payment Policy

If we do not receive payment from your credit card provider or if your credit card expires or is declined, you agree to pay all amounts due for your Monthly Subscription upon demand. Following any such non-payment, products on your Monthly Subscription will not be shipped until payment is completed. Additionally, you authorize us to charge outstanding fees and other amounts from the declined transaction due us against any credit card you have on file with us. We reserve the right to take all steps necessary to collect amounts due from your, including but not limited to legal action and/or using third-party collection agencies.

Cancellation, Costs, and Refunds

You may cancel your Monthly Subscription at any time by emailing us at info@steelwellness.com or by canceling the subscription on your account page. You will receive an email confirmation to notify you the subscription has been canceled per your request. If you don’t receive a cancellation email within one business day, please call Customer Service immediately as your cancellation may not be complete.

Cancellation is effective immediately upon completing the cancellation process, which means that after you cancel your subscription, you will not be sent additional products. You will, however, be permitted to keep the products that you have already paid for and received.

We do not offer refunds, partial refunds, or credits on any Steel Wellness subscriptions.

If you receive a product that is incorrect, you may return the product as an exchange for the correct product. All shipping charges due to mistakes on Steel Wellness’ behalf will be the responsibility of Steel Wellness.

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